TERMS, BOOKINGS & LEGAL INFORMATION

The Shoreline Society – Luxury Beach Picnics, Zanzibar

1. Business Information

The Shoreline Society
Registered in Zanzibar, Tanzania
Registration No: [Insert once registered]
Address: [Insert business address]
Email: hello@theshorelinesociety.com

2. Overview

These Terms, Booking Conditions, and Policies govern all services provided by The Shoreline Society.

By making a booking, you confirm that you have read and agree to these terms.

3. Our Services

We provide:

Luxury beach picnic setups
Styled décor and furniture
Optional enhancements and upgrades

Food and beverages are not included unless explicitly stated and may be supplied by the client or third parties.

4. Booking & Payment

4.1 Booking Confirmation

A booking is confirmed only when:

Full payment is received, and
Written confirmation is issued by us

4.2 Payment Terms

Full payment must be made at least 3 prior to your booking date
Payments may be accepted via bank transfer, card, mobile money and cash.
Prices are listed in USD and/or Tanzanian Shillings (TZS)

4.3 Currency

Payments can only be made in USD or TZS.

5. Pricing Transparency

All prices:

Include picnic setup and agreed styling
Exclude optional upgrades unless selected
Exclude transport or location fees outside standard areas
Exclude food and drinks unless otherwise agreed in writing.

Additional costs will always be communicated before confirmation.

6. Customer Responsibilities

Clients agree to:

Arrive on time for their booking. Booking will be cancelled with no refund after 30 min.
Treat all equipment and décor with care
Follow any safety instructions provided

You are responsible for any damage caused by misuse or negligence.

7. Location & Permissions

All experiences are subject to:

Local beach regulations
Government and tourism authority permissions

Some locations may:

Require additional permits
Incur transport or access fees

These will be advised in advance where applicable.

8. Weather Policy

Our experiences are held outdoors and are subject to weather conditions.

If conditions are deemed unsafe or unsuitable, we will offer:

Rescheduling to an alternative date, or
A credit note for future use

Refunds are handled in accordance with the cancellation policy below.

9. Cancellation & Rescheduling Policy

9.1 EU Consumer Notice (Right of Withdrawal)

Under EU consumer law, the standard 14-day cooling-off period does not apply to:

Leisure services booked for a specific date or time

By confirming your booking, you acknowledge and accept this exemption.

9.2 Customer Cancellations

Time Before Booking	Refund
7+ days	100% refund
3–6 days	50% refund
Less than 72 hours	No refund

9.3 Rescheduling

Free rescheduling up to 72 hours before your booking
Subject to availability

9.4 No-Show Policy

Failure to attend your booking will result in no refund.

9.5 Business Cancellations

If we cancel due to operational or external factors, you will be offered:

A full refund, or
Rescheduling at no additional cost

10. Liability

To the fullest extent permitted by applicable law:

We are not liable for indirect or consequential losses
We are not responsible for loss or damage to personal belongings
We are not responsible for food supplied by clients or third parties

Nothing in these terms excludes liability for death or personal injury caused by negligence.

11. Food & Beverage Disclaimer

Where food or beverages are provided by the client or external vendors:

The Shoreline Society accepts no responsibility for food safety, preparation, or quality

Clients are responsible for ensuring proper handling and storage.

12. Participation & Safety

Clients participate in all experiences at their own risk.

You are responsible for:

Your personal safety
Following any guidance provided

We reserve the right to refuse service if safety conditions are not met.

13. Force Majeure

We are not responsible for failure or delay due to events beyond our control, including but not limited to:

Severe weather conditions
Tides or environmental factors
Government restrictions
Transport disruptions
Natural disasters

14. Intellectual Property

All branding, content, and imagery on this website remain the property of The Shoreline Society and may not be used without permission.

15. Privacy Policy (GDPR-Aligned)

15.1 Information We Collect

We may collect:

Name
Email address
Phone number
Booking details

15.2 How We Use Your Information

Your data is used to:

Process and manage bookings
Communicate with you
Improve our services

15.3 Legal Basis for Processing

We process your data based on:

Contractual necessity (your booking)
Legitimate business interests

15.4 Data Storage

Your data is:

Stored securely
Retained only as long as necessary

15.5 Your Rights (EU Customers)

You have the right to:

Access your personal data
Request correction or deletion
Withdraw consent where applicable

To exercise your rights, contact: [Insert email]

16. Cookies

Our website may use cookies to:

Improve functionality
Analyse website performance

A cookie banner will be displayed where required.

17. Governing Law

These Terms & Conditions are governed by the laws of Tanzania and Zanzibar.

Any disputes shall be subject to the jurisdiction of the courts of Zanzibar.

Consumers residing in the European Union may also benefit from any mandatory consumer protections under the laws of their country of residence.